Resident Resources
Everything you need to manage your RE501 home—all in one place.
Access your Resident Portal, pay rent, submit a maintenance request, download forms, or find answers to common questions.
Welcome, New Residents
Welcome home! We want to make your move into an RE501-managed property as smooth as possible.
After your application is approved, an RE501 representative will contact you to begin the lease-signing and move-in process.
Your new-resident checklist
Watch for your lease and move-in instructions.
Set up your individual Resident Portal account.
Review your lease, payment requirements, and maintenance responsibilities.
Confirm your move-in date and any remaining requirements with the RE501 team.
Save the resident support number: 501-400-7500.
Most common questions are answered in the FAQ section below. If you still need help with your move-in, email [email protected] or call 501-400-7500.
Resident Portal and Rent Payments
The Resident Portal is the easiest way to manage your RE501 account. Through the portal, you can:
Make one-time rent payments
Set up automatic recurring payments
Pay by credit or debit card for a processing fee
Pay by e-check or ACH from a bank account at no additional charge
Request a reusable cash-payment slip
Submit and track maintenance requests
Upload photos and videos
Review your account and payment history
For additional portal help, videos, and tutorials, click here
Other payment options
Your portal can generate a reusable payment slip for participating payment locations, which may include CVS, Kroger, Walmart, Dollar General, Family Dollar, Walgreens, ACE Cash Express, and Casey’s.
RE501 does not accept cash at its office.
Paper checks, money orders, and bank-issued bill-pay checks may be mailed to:
RE501 Partners
6020 Ranch Drive, Suite C-7
Little Rock, AR 72223
Please allow sufficient delivery time. A postmark does not constitute receipt, and residents are responsible for ensuring payment arrives by the due date.
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Maintaining Your Home
Living in a rental home is a partnership. RE501 coordinates major property repairs, while residents are responsible for routine upkeep and issues caused by resident actions or inaction.
RE501 generally coordinates
Major drain and plumbing problems
Heating and air-conditioning repairs
Plumbing hardware
Electrical issues
Roofing
Water heaters
Dishwashers
Stoves, ranges, and ovens
Residents are generally responsible for
Lightbulb and battery replacement
Lockouts and resident-requested lock changes
Garage doors and remotes when damaged or lost by the resident
Lawn and pool care when required by the lease
HVAC and water-filter replacement
Minor sink and toilet clogs
Routine pest control
Damage caused by residents, occupants, guests, pets, misuse, or failure to report a problem
Your lease controls the specific responsibilities for your property. If you are unsure who is responsible, submit the issue through the Resident Portal so the RE501 team can review it.
Maintenance Requests
Please report maintenance concerns promptly. Early reporting helps prevent small issues from becoming larger and more expensive repairs.
Through your Resident Portal, you can:
Request repairs and maintenance service
Upload photos and videos from your phone
Track maintenance activity
View your service history
Receive updates and appointment notifications
Reschedule service visits when available
Maintenance emergencies
For a maintenance emergency, call our 24/7 emergency line:
CALL 501-400-7500, EXT. 3
Examples of possible emergencies include active flooding, a major water leak, fire, suspected gas leaks, or another condition creating an immediate threat to people or the property.
For fires, suspected gas leaks, medical emergencies, or immediate danger, leave the property when appropriate and call 911 first.
Resident-caused damage
If a repair is determined to be the resident’s responsibility, RE501 may coordinate the work through an approved contractor and charge the applicable cost to the resident’s account. Report the damage promptly so it can be handled safely and efficiently.
Even in THE 501, "life happens", and things occasionally get broken. However, when residents are responsible for damages, we have an established process for making repairs at our discounted contract rate. As your RE501 PARTNERS, we will always do our best to have a maintenance technician or authorized contractor fix the damage in a timely manner!
Learn More Here
Resident FAQ's
The easiest way to pay is through the Resident Portal. You can make one-time or recurring ACH payments, pay by debit or credit card for a processing fee, or request a reusable payment slip for an approved local payment location.
RE501 does not accept cash at its office.
Pets are permitted at many—but not all—RE501-managed properties. Restrictions may be established by the property owner, insurance requirements, local ordinances, or HOA and community rules. These restrictions may address the number, size, species, or breed of animals permitted.
Contact RE501 to confirm the requirements for a specific property.
RE501 reviews reasonable-accommodation requests for assistance animals in accordance with applicable fair-housing requirements.
When a property allows pets, an additional refundable pet deposit may be required. Deposit requirements and other pet-related terms will be outlined in the lease or pet agreement.
Submit maintenance requests through the Resident Portal whenever possible. You can describe the problem, upload photos or videos, track progress, and receive service updates.
Residents should report problems promptly, even if they are uncertain who is responsible for the repair.
Trash and recycling schedules are maintained by the city or local service provider.
Because collection schedules can change, confirm your service day directly with the appropriate city or county provider.
RE501’s existing resident information states that qualifying rent-payment history may be reported through Experian. Contact the property-management team to confirm current enrollment, eligibility, and reporting details for your account.
For routine resident assistance, call 501-400-7500.
Rental team hours:
Monday–Friday: 7:00 a.m.–7:00 p.m.
Saturday–Sunday: 10:00 a.m.–4:00 p.m.
For maintenance emergencies, call 501-400-7500 and select extension 3.